Frequently Asked Questions
Everything you need to know about your Ichiban Mart beauty journey.
Are your Japanese and Korean beauty products authentic?
Absolutely. We source all our skincare and cosmetics directly from authorized distributors in Japan and Korea to ensure 100% authenticity and freshness for every item.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your glow-up essentials sooner.
What is your return policy for opened skincare products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How do I check the expiration date on my products?
Most Asian beauty products display the manufacturing date (MFG) or expiration date (EXP) in YYYYMMDD format. If you have trouble reading a specific label, our support team is happy to help.
Do you offer samples with every order?
Yes! We love sharing new favorites. Every Ichiban Mart order includes a selection of complimentary deluxe samples based on current availability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.