Returns & Exchanges
At Ichiban Mart, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact and including a copy of your original packing slip.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing